- Your cake will be ready at least 24 hours (or on a later date requested by you) after your payment is confirmed excluding delivery time (if you want us to deliver)
- Colours are subject to availability.
- We have a strict no refund policy. Our processes allow for refunds to be made only in the event that we do not deliver or bake your cake according to specifications.
- Our cakes are to be consumed within 2 days after collection. We do not use preservatives. If you wish to keep your cake longer, cut it up, wrap the chunks in cling film or foil and store in the freezer. Allow it to thaw and come to room temperature before serving.
- Delivery time lines are subject to traffic or weather conditions and other unforeseen circumstances that are beyond our control.
- Our closing time is 5pm on Monday to Saturday , however, our doors stay open till 7pm for pick ups only. This gives customers who may be stuck in traffic some more time to be able to pick up their cakes.
- We do not work on Sundays, however, our doors are open on Sundays from 9am to 5pm for pick ups only as well. You may or may not be able to reach our phone lines on Sunday, but if you paid for a cake to be picked up on Sunday, all you need to do is come to our office, and your cake will be waiting for you.